Check out this TED Talk

14708461348_fac7e2d560_bI’ve recently watched this TED Talk where Chris Anderson (TED Curator) interviews  Educator and entrepreneur Sebastian Thrun on “The new generation of computers is programming itself”

Sebastian believes that AI has the potential to free humanity of repetitive work and unleash our creativity. In this inspiring and informative conversation with Chris Anderson, Sebastian describes the progress of deep learning in the past few years debunking some of the fears encroaching society and why we shouldn’t fear runaway AI.

According to him, “Only one per cent of interesting things have been invented yet,” Thrun says. “I believe all of us are insanely creative … [AI] will empower us to turn creativity into action.”

It is indeed a truly inspiring talk yet one would have to question whether AI and machine learning will be open democratically to all? Who controls AI? Would every human on the planet truly benefit from it? Looking back in history one would argue that no technological advancement has favoured every human being but rather it has been used to create even more inequalities. Why should AI and machine learning be different?

Should we be concerned? Will AI really empowers us? Can it make us all more creativity helping us to improve human enterprise and local communities? What is your take on that? What and comment!

 

Carpe Diem! What is on the menu for today?

“Let us therefore set out whole-heartedly, leaving aside our many distractions and exert ourselves in this single purpose, before we realize too late the swift and unstoppable flight of time and are left behind. As each day arises, welcome it as the very best day of all, and make it your own possession. We must seize what flees.”
—SENECA, MORAL LETTERS, 108.27b–28a

You woke up today, that’s a great thing for starters, many haven’t. Then you went about your business, afterall we have to live and for that, we must work.

But what if there’s more to our days than what we have to do based on what is expected from us?

What if we can turn things around, decide for a change of action, begin doing those things that really inspire us? Things that leave us with a strong sense of fulfillment.

Perhaps some of us have been doing that already. Some few have reached that level but by experience, observation or even by just reading the news and stats, I’ve learned that most of us haven’t. Most still feel trapped.

The good news is, we all can!

This morning when I got up I was faced with three scenarios and I believe we all face them everyday. Which scenario we will chose is up to each one of us:

I would would have woken up with visions of my past. Somehow I feel locked in my memories, old preconceptions and paradigms. I’m unable to make a clear decision on my life, or to know what to do with it. I’m locked in past fears and traumas, filled with regrets and sorrows, many “if-I-onlys…” or “if-life-onlys”… Thoughts occupying my mind. Basically feeling life has dealt me a bad hand.

Or;

I woke up this morning locked in my present, tons or things to do. I’ve got to get going as I’m super busy! Work commitments dominate every aspect of my daily life. This is just business as usual, life as it is and no time or space for anything else. I’ve got to keep going. No time to waste, and that’s the way it is. No, I don’t feel fulfilled, or happy, it feels I just woke up in this gridlock and there’s no way out, I’ve got bills to pay and so on, I’m playing the catch-up game. Get up, grab a latte on the go and get to work. Isn’t the way things are or should be? Aren’t we all locked up in this present rat race?!

Or;

I could have woken up with the visions of the future I want to create, and the place I want to be. Knowing that each decision I make today will bring me closer or further away from that future. When I look back to my past I seek to understand it and learn from it, not to relive it. I’m grateful that despite the hardships, trials and tribulations, through fires and storms, hurts and disappointments; I have made it to where I’m and I believe that I can learn from the past, change in the present moment and move towards the future I envision.

This morning we have all woken up with this three scenarios and the decision is ours how we live our lives.

Life is indeed fleeting and we will never be able to have back the time we lost. Seneca admonishes us to make the most of it, make this day our own! This is the best day of my life because today I can decide to change, I can take control of my thoughts, attitudes, my life actions and fulfill my destiny.

Today we can leave aside all the other distractions and set our minds, energy and focus to embrace the future we dream of. So, what is going to be? What is in the menu today for you?

Blockchain: future or fad?

What is the new technology behind cryptocurrencies and how it might change the way we do business?

Unless you have been living under a rock or have just got back to earth after a return trip to Mars, you have certainly heard of Bitcoin as well as the meteoric growth of interest around cryptocurrencies. But what is Blockchain, the technology underpinning Bitcoin? And, what should you care about it? What is the real hype about Blockchain and cryptocurrencies all about? What all that have to do with your business, industry or marketplace?

Right now, your customers might already be involved in some form of crypto-transaction or researching new Blockchain applications and technologies. In today’s information-driven society, people do not wait for companies to show them the way. They search and learn and soon start demanding products and services that can make their lives more efficient and pleasant.

In this article, I will be exploring the nature of the technology behind Blockchain with its various potential applications for different sectors, industries, companies and individuals. I will consider how this technology comes with a promise to disrupt the way we do business, transact, exchange data or simply engage in menial day-to-day life activities. Some of the high-tech new start-up projects as well as large businesses and governmental institutions experimenting with Blockchain will also be introduced. There are a sizeable number of them starting to disrupt various industries and sectors. Once this is established, it would be up to you to decide whether Blockchain is right for your business or if it will ever be relevant to your industry and sector.

How did it all start?

Blockchain and the Bitcoin protocol is said to be created by a mysterious unidentified person under the moniker of Satoshi Nakamoto. Whether this is a real person or a small group of people nobody really knows. He is attributed to have created the bitcoin protocol and then published that in a paper via the Cryptography Mailing List in November 2008. For the first time in history ‘his’ invention allowed money to be transferred around the world without the need for banks, government and other intermediaries.

The first version of the bitcoin software client was released in 2009 and other later projects were still attributed to Nakamoto until 2010, when he finally made his stage exit. It was the starting point of what came to be known as Distributed Ledger[1] Technology or DLT (a group of computers sharing information). It provides a decentralized and transparent method for transactions, while maintaining a high level of security.

According to Professor Leemon Baird[2], the inventor of the Hashgraph distributed consensus algorithm (another similar DLT application), many of the most influential Blockchain systems, including Bitcoin, rely on a concept called ‘proof of work’ (PoW). Under this model, anyone who wants to add to the Blockchain must perform a work-intensive task using information from the existing Blockchain in order to add new information. It is built on a system called asynchronous byzantine fault tolerant (BFT) which is the gold standard for security in distributed systems. Most computer experts agree that perhaps nowhere is BFT more essential than on a Blockchain system. In contrast to Blockchain, most traditional distributed computing environments have central configuration databases or authorities that can help right wrongs in the event that Byzantine failures occur. The difference is that, in Blockchain systems, there is by definition, no central authority. Blockchain’s ability to legitimate transactions is based on what is referred to as ‘trustless consensus’ and that is exactly what makes it so singular and unique.

Being consensus-based, it means that Blockchain allows for fairness and transparency in distribution and transactions besides being incorruptible, eliminating forgery. In his book, Blockchain Revolution, technology author Don Tapscott[3] argues that this new technology allows for ‘companies and individuals to collaborate with an unprecedented degree of trust and transparency’. According to Tapscott there are seven distinct design principles for the Blockchain economy: networked integrity, distributed power, value as incentive, security, privacy, rights preserved and inclusion. He believes that these seven principles may offer guidance in the designing of the next generation of high-performance and innovative companies, organisations and institutions. You will be able to read from the list below some of the many sectors that have already been disrupted by the technology that many have already hailed as the “third wave of the Internet”.

This raises questions such as:

  • Can blockchain be used in your own industry?
  • Can it increase efficiency, transparency and safety while speeding the volume of transactions?
  • Can it help to improve consumers’ trust and enhance competitiveness?

“We believe that Blockchain technology could be an important tool for protecting and preserving humanity and the rights of every human being. A means of communicating the truth, distributing prosperity…” Don Tapscott

Tapscott is one of the global leading Blockchain advocates who believes that the internet will never be the same again with these types of applications; it will soon be ubiquitous and help us to reshape the world’s economy.

Generations of development

According to Baird, the development of Blockchain technology has gone through four generations of development. Firstly, through Bitcoin and cryptocurrency transactions, people realised they could have money (in digital wallets) without the need of a government through fairer transaction using PoW and agreeable timestamps to eliminate forgery and corruption. It then allows for micro-transactions to be performed, more anonymity while still being transparent and for utility tokens to be created. Developers then realised they could do more than only put money in the ledger. In that way, lands, files and other assets could be added to the Blockchain, thus enabling the second generation. This involved the creation of small files systems that no one could change, people having a shared view and rules being enforced by the whole community. The second generation moved beyond money and began storing ownership, performing revocation, uploading and updating of shared medical records, etc. With the third generation, blockchain application was extended to sales, purchasing and swapping of goods and services through smart contracts, agreements with non-repudiation, voting and distributed applications to organisations. Then the fourth generation made possible matching buyers and sellers, stock markets and dark pools application, games, auctions, patent office and domains. Many new business cases and models are coming into being every day as we write this article there are hundreds of new ICOs (initial coin offers) and tokens from new start-ups offering blockchain DLT and consensus-based applications in some of the areas above and many more.

So, if we could just get past the whole Bitcoin and crypto-frenzy greed from ‘investors’ (to avoid using the word ‘gamblers’) at one end and the thirst for control and regulatory power from financial institutions and governments at another, we might just find ourselves in a system that offers a new type of decentralised governance, transparency and fairness. An application that can be used in most industries and marketplaces on earth promoting trust and reliability to any type of transaction, data exchange and records and contracts.

Swiss Professor Roger Wattenhofer[4] from ETH, affirms that there a two main components in the Blockchain technology: asymmetric cryptography and distributed systems. These mean that we are able to create records that are indelible, transfer valuable by making updates to those records and automate the updates through smart contracts. By looking beyond Bitcoin, Ethereum or any other cryptocurrencies, we can start seeing it as a powerful tool with the potential to bring about true parity and balance, transforming the nature and value of transactions through the use of public ledgers while individuals and organisations can access it without any single person, institution or government holding control over it.

Large corporations and new start-ups

Blockchain offers true network capabilities and cooperation between different parties in a trustless consensus and democratic way. For that reason, many ‘big players’ within industry, as well as high ranking officials in government and institutions, feel threatened by it. The current system always seeks to kill and destroy what it cannot understand or control.

However, not all large corporations are shying away from the new technology. Microsoft, for example, has been investing heavily in applications using DLT based on the Ethereum[5] Blockchain system. Derek Martin[6] (Microsoft Blockchain Team) affirmed that though Blockchain might not solve all the worlds’ problem, it might enable the creation of a much opened and decentralised network for businesses and society in a trustless environment.

According to Martin, in 2016 the value projected for blockchain investments was around $226million. Microsoft forecasts a growth by 2023 of around $5.5billion in value and by 2030 the business value generated by Blockchain could well surpass $3.1trillion.

“Global Blockchain technology market size is projected to grow to USD1.693.70 million by 2021 at a CAGR of over 55%” Derek Martin, Microsoft Blockchain Team

It is never an easy ride; new technologies often have a rough start until it gets fully accepted and adopted. The journey can be a bit bumpy for those innovators setting off in the initial stages of the race. However, the later reward far outreaches the initial challenging early development. Some of these challenges in adoption, according to Martin, are: corporate muscle memory (no blue print or past experiences), technology maturity (very early stages of development), enterprise needs (a clear POC – resources needed measured against potential rewards), fragmented technology landscape, regulatory and legal systems and a not so clear ROI.

Nonetheless, some new bold upcoming players are starting to disrupt new as well as old established industries and marketplaces. Take OB1, for example, a leading Blockchain based company in the development of the world’s first widely-used decentralized marketplace called OpenBazaar. They managed to secure a strategic investment from different VCs and investment funds raising a combined $4.2 million to build their innovative peer-to-peer e-commerce protocol using Bitcoin. Nobody controls it, no fees, no oversight! Watch out E-bay, Alibaba and big giants out there…

Start-ups such as OB1 are threatening to turn the tables forcing giant corporations to rethink their centralised corporate strategies towards a more decentralised approach to business. YouTube, the largest video sharing and search platform in the world, offers great visibility and yet original content creators are suffering a slash in revenue within a very fragmented space filled with piggyback or copycat channels. Consumers, by the same token, complain about too much disruptive prevalent advertising. Flixxo is another example of a decentralised community-based video distribution promising to fix these issues.

These are just two of some of the new generation start-ups banking on decentralized platforms to allow freedom and value-exchange among content creators, vendors, artists, and freelancers etc. to interact directly with their audiences using, for example, a crypto token. At the same time, users get more choices and control in how their attention can be monetized. They can choose which ads to watch, control their personal data or even contribute part of their computing power to the operation of the system.

Potential areas for disruption

Blockchain’s decentralised system removes the need for a database to sit at a closed system allowing for more than one website to be built around the same database while decreasing operational costs and improving efficiency inventory management. Take a mobile device for example; it could sit in the same database as many other products, and yet different websites could be built around it and share the same data. That same mobile could be listed in a variety of marketplaces but, when sold on any one marketplace, it would show as sold on all of them.

Gee Chuang, CEO of Listia[7] believes that scenario is possible. He affirms that “Ink Protocol’s vision is to decentralize peer-to-peer marketplaces, taking the power away from the companies that run them and giving it back to the buyers and sellers. As a result, more value is distributed back to the actual user.” Chuang also said that “sellers in decentralized marketplaces have the freedom to use any platform they like at any time, while bringing that hard-earned reputation with them everywhere they go”.

Derek Martin argues that there are some great verticals where Blockchain is ripe for disruption and will experience phenomenal growth in new platforms and apps in the upcoming months:

Financial Sector

There strong potential in the financial sector to redesign costly legacy workflow, improve liquidity and free up capital. It will also help to improve infrastructure costs increasing transparency, reducing fraud and improving execution and settlement times. Local currencies can also be replaced or traded with less barriers allowing a flow of capital and investment cross borders more freely. A few governments are already studying how they could replace their local currency entirely by cryptocurrencies. What Blockchain applications are aiming to achieve is faster transactions at less cost and with unsurmounted degree of security. IBM has partnered with Axoni and R3, for example, to develop and deploy distributed ledger technology to the financial industry. It can also allow access to credit and finances to the unbanked.

Retail Manufacturing

Retail is normally one of the first sectors to be disrupted by new technologies as it is naturally the one closest to end-users and consumers. We will see better chain management applications, smart contract platforms, various digital currencies used for trading and a tighter cyber-security. Blockchain can, for example, validate and certify product or origin and source, transport data and tracking for better quality control etc…

We could see better trustless global trading empowering local producers, better provenance, and improved logistics allowing for much higher quality of products from the producers to the end user.

For organisations operating within very complex logistic and distribution ecosystems, supply-chain management transactions are documented in a permanent and decentralized record being monitored securely and transparently. It can reduce time, costs, labour, wastage and emissions. An open logistic system may help to understand the environmental impact of products, verify authenticity of fair trade status of products tracking the same from its origins to its final destination.

Healthcare sector

Blockchain technology in the healthcare can provide direct and safe link to patient records for clinical and financial stakeholders. Able to give patients the ability to grant access or revoke access to their data to private organisations or other medical institutions. It provides fast, secure and authenticated access to personal medical records across healthcare organisations and geographies. It is widely accepted that an easy access to patient data and exchange medical records is paramount to improve the sector’s bad reputation across different countries. The use of Blockchain technology to healthcare records can improved data security, with better access for healthcare professionals and patients alike, granting greater transparency in all healthcare transactions. Gem[8] has partnered with healthcare tech firm Philips in this space with the aim of addressing these needs.

Government Sector

The benefits of Blockchain technology can vary from increased transparency and traceability on how money is spent to tracking asset registration such as vehicles. It can also help to reduce frauds and operational costs. And what about voting? After hearing of so many recent electoral frauds all over the world, who still believes in the voting system? Well, perhaps if you live in Finland or any other Scandinavian country, maybe so? Not the case with most other countries though. According to a recent Techradar article, “The application of blockchain technology could eliminate voter fraud, providing a clear record of the votes cast, preventing any chance of a rigged election.” Voters can simply get their mobile out of their pockets or purse and exercises their democratic civic rights. Followmyvote[9] is a platform that promises to bring transparency and trust back to voting.

Government public records exist mostly in paper or in siloed database. The management of this data is expensive and complex. It must be handled with extreme care, be made readily available without any error and protected against hacking and manipulations. The use of the Blockchain offers an innovative solution to encode this data in a digital ledger, keeping the information safe from being altered. Ubitquity[10] is a US based company which a Blockchain-based system for property record management including titles, being tested now overseas at the Land Records Bureau in Brazil.

Blockchain and the IoT

Everybody is jumping on the new electronic device craze called ‘smart home assistants’, you might as well own now an Alexa or a Google Home or perhaps an Apple Home Pod. These connected devices is part of what we called ‘The Internet of Things’ (IoT). Blockchain technology is allowing connected devices to communicate without the need of using the original manufacturer’s hub. Samsung and IBM for example, are working together to create a decentralised network of IoT devices built on blockchain technology. A project called ADEPT (Autonomous Decentralized Peer-to-Peer Telemetry) comes with a promise to decentralize the IoT allowing devices to communicate directly, by-passing the manufacturer’s hub which tries to lock users into a their own digi-world or ecosystem.

De Muro from Techradar wrote – “The IoT promises an ever-growing number of online devices to monitor and contribute to our connected lifestyle. But a significant barrier to the adoption of various smart gadgets is the walled ecosystems which some manufacturers insist upon, locking out devices from other vendors, and generally making things harder for the consumer looking to use a variety of different bits of hardware.”

Cloud storage

The cloud has become part of our daily lives, individuals and companies alike rely on cloud storage to run their lives and businesses more efficiently although not without its problems. From downtime and losing access to your data temporarily, to more severe malware and the threat of the cloud service being hacked (it has become a pretty common activity for hackers these days and many companies have been attacked already), cloud storage is far from being trouble free. Companies such as Storj use Blockchain for open source cloud storage. Their users connect via Blockchain and peer-to-peer technology with a distributed network to store their data on. People can even rent their spare storage space as a side hustle via the Storj app and make some money, as the storage space is crowd-sourced.

Recruitment

Much has change in recruitment lately, with the help of AI enabled Natural Language Processing and speech recognition technology people can be interviewed by virtual recruiter. Still to date, many companies struggle to fill their job positions with the right candidate. They want to make sure they are hiring the right candidate for the position, the most qualified with the best set of experiences and skills that ultimately matches the company’s culture and values.

In the midst of so many CVs and applications it can be difficult to discern the truth and separate the wheat from the chaff, traditionally it is said that more than half of applicants lie on their job applications. One study showed that a quarter of applicants confirmed they worked for companies they had never worked for. The same goes to universities in need to verify the credentials of their faculty, and hospitals when it comes to medical doctors, nurses and other healthcare professionals.

The Learning Machine is a business applying blockchain technology in the recruitment sector, wherein workers and professional credentials can be verified, kept in a secure digital ledger and used but not altered down the road. It promises companies a fraud protection system in order to facilitate the choice of the right person for the vacant position.

Entertainment industry

Entertainment is perhaps one of the most disrupted industry by the internet and social technologies in the past two decades. DLT enables the distribution of media content in a decentralised way but it is its immutability and “trustless” nature it is where the clear benefit comes from. Record-keeping and auditable data is the key, including data about who owns what assets, such as music and movies. The validity of an asset can verified as soon as it enters into the “chain” in the first place and then continuity is ensured from then on. It will benefit directly original creators guaranteeing that royalties and right are respected an issued that has plagued the industry since music and video became digitalised.

The entertainment industry is looking to blockchain technology to secure digital rights for music and other media, with the potential to recapture that income. British company JAAK is creating smart content with a “global view of content ownership and rights”.

Final thoughts

I may not have been able to convince you that Blockchain technology is here to stay but I would like to suggest that you keep reading and doing your own research. There are still many more applications to Blockchain in a variety of sectors such as photography, crowdfunding, public benefits, charities and third sector, forecasting, insurance, private transport, energy management, etc…

But do you know the most important industry that is being disrupted right now? That’s right, yours! If your industry deals with real data and transactions of any kind then it is very likely that it can also be disrupted by Blockchain technology.

As it has been demonstrated in this article, Blockchain applications go far beyond the cryptocurrency fever. It is more than a technology, it is a movement, it is a way where open networks aggregate real value and transparency via trustless consensus. The question is not if but when Blockchain disrupts our industry and sector. Are we going to be leading the way or playing the losing catching-up game?

In his acclaimed book “The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations”, Ori Brafman tells us how, historically, decentralised systems outlive closed ones. One of the examples is of the Apache tribes (open, decentralised) and the Aztecs (close, centralised) and how they responded respectively to the Spanish conquistadores. The open systems of the Apaches allowed them to survive the invasion while the Aztecs’ closed one drove them to ruins and obliteration.

“This is the first major principle of decentralization: when attacked, a decentralized organization tends to become even more open and decentralized.” ― Ori Brafman, The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations

Personally, I strongly believe that Blockchain offers us a unique possibility to develop truly democratic, decentralised and open network systems that can radically transform the way we do business forever. It is empowering as well as levelling-up the playing field. It has the potential to increase global trade through fairness and transparency across various sectors, organisations, government and institutions, local communities, cities and whole countries. DLT technologies such as Blockchain is just starting…

Web References:

https://www.coindesk.com/3-web-giants-decentralized-blockchain/

https://www.openbazaar.org/ob1-raises-4-2m-to-build-a-decentralized-marketplace-using-digital-currencies/

https://www.techradar.com/news/here-are-the-10-sectors-that-blockchain-will-disrupt-forever

https://www.finextra.com/blogposting/14888/what-next-in-banking-open-bank-blockchain

https://www.nasdaq.com/article/byzantine-fault-tolerance-the-key-for-blockchains-cm810058

https://hackernoon.com/demystifying-hashgraph-benefits-and-challenges-d605e5c0cee5

https://www.forbes.com/sites/forbestechcouncil/2017/07/18/emerging-applications-for-blockchain/#db4258acf83b

[1] Ledger – classifies and summarises information, typically financial but also any other type of data can be used in ledgers

[2]Professor of Computer Science at the Air Force Academy; Adjunct professor or PhD committee member at University of Colorado at Colorado Springs, and Denver University, and University of Cincinnati

[3] Don Tapscott is the CEO of Tapscott Group and the bestselling author of Wikinomics, the digital Economy and a dozen of other highly acclaimed books about technology, business and society. He is currently he 4th most influential management thinker in the world, according to Thinkers 50.

[4] Roger Wattenhofer is a professor in the Distributed Computing Group, Swiss Federal Institute of Technology (ETH), Zurich, Switzerland.

[5] Ethereum is an open-source, public, blockchain-based distributed computing platform and operating system featuring smart contract (scripting) functionality. It supports a modified version of Nakamoto consensus via transaction based state transitions. (Wikipedia)

[6] Derek Martin is a cloud solution architecture working with the Microsoft Blockchain team.

[7] Gee Chuang is the CEO of Listia, an existing marketplace that’s developing a decentralized version of eBay called Ink Protocol

[8] https://gem.co/health/

[9] https://followmyvote.com/

[10] https://www.ubitquity.io/web/index.html

The Future of Retail Automation

Consumer’s shared experiences outweighs company’s brand narratives in any platforms on social media, review sites, product forums, blogs or any other form on-line communication medium. More than ever before the retail sector must invest not only in creating positive brand experiences but also making them shareable and there is no other way to do this better than making them also predictable.

In this age of connected consumerism, new social technologies are empowering consumers and creating new forms of demands. Technology is shaping society and consumer behaviour, changes are happening faster than many companies have to adapt. A phenomenon some came to describe as Digital Darwinism.

Consumer’s shared experiences outweighs company’s brand narratives in any platforms on social media, review sites, product forums, blogs or any other form online communication medium. More than ever before the retail sector must invest not only in creating positive brand experiences but also making them shareable and there is no other way to do this better than making them also predictable.

Many experts in the field believe that machine learning technologies (ML), big data and behavioural analytics aligned to user-experience design discipline could give companies the answer they need, however nothing is a clear cut as it initially might look. In November 2015 Amazon opened its first high street brick-and-mortar books store emulating their online store and strategy has nothing to do with selling books but everything to do with data collection. The success of the first Amazon Books has led to additional three book stores with the fourth was just recently announced in February 2017[1]. The stores resemble traditional book stores but Amazon use online data to determine which titles to stock at the stores. Clearly, Amazon has the intelligence that other brick-and-mortar book stores do not have. The concept of Ebay Virtual Reality department store is also an example of the retailer aiming for, not only creating consumer experience, but also gathering insights data.

When a shopper signs in with their amazon app account, Amazon can immediately associate its online customer records with his or hers to whatever this customer is doing in store. It can then identify customer preferences, buying habits and history, status as an Amazon Prime and/or Amazon credit card member and so on. This is just the start of a highly personalised consumer experience including customised price that fluctuates depending on who is purchasing and when it is being purchase, even who that is likely to being purchased for. Amazon is known for its ability to maximise digital data for price competitiveness. An analysis published in 2013 showed that Amazon changed prices of its products around 2.5 million times a day compared with just over 50,000 total price changes made by brick-and-mortar retailers BestBuy and Wal-Mart throughout November 2013[2]. By understanding customer behaviours from data gathered Amazon can make more accurate recommendations and potentially making every price personalized thus optimising every transaction.

Amazon is just one of the many global brand playing with what is now being called machine learning technologies or just artificial intelligence (AL). According to Bart Selman, professor of computer science at Cornell University

“Artificial Intelligence is moving rapidly from academic research into the real world… computers are starting to ‘hear’ and ‘see’ as humans do… Systems can start to move and operate among us autonomously.”

Amazon is not alone, most IT or internet giants such as Google, Microsoft, Apple and Facebook have been investing billions in AI and deep learning technologies.

Machine learning technologies to improve customer experiences

Within the next few years business gains will more likely to come from getting the right information from and to the right people at the right time. ML will empower companies to find patterns and automate value extraction coming from different areas. Data driven real-time economy will guide savvy companies to run more efficiently as the production of production of goods and services becomes on-demand, predictive behaviour machines will lower the rate of failure.

It is very likely that we will see extremely intelligent supply chain systems, an increased in depth of knowledge in consumer preferences with great capability to build and design meaningful experiences at every touch point of the customer journey. Designing experiences that will be delivered with higher level of customisation. A German food brand MYMUESLI is has started to experiment with augmented product choices by taking their packaging printing process to some of their large stores closer to the end user[3]. Their strategy it to bring production as part of the end-user experience augmenting their products mix of flavours by adding another one extra dimension: packaging. That has given customers a unique opportunity to engage with the whole production including the printing and designing of the packaging.

Is your company machine learning ready?

The future of retail business lies in the ability organisations may have to fight these Darwinian forces operating within their industry or in the wider environment by fast adapting and promoting gradual changes in the organisation. Companies will have to respond fast to the increasing demand from a highly sophisticated and technology empowered consumer by deploying machine learning algorithms, bid data and highly engaged consumer shareable experiences that will appeal to all their human and social needs.

 

 

[1]Online giant extending brick-and-mortar footprint (16 February 2017). http://www.chainstoreage.com/article/online-giant-extending-brick-and-mortar-footprint

[2] Profitero: Amazon changes over 2.5m prices every day in quest to be most competitive. (11 December 2013). http://www.retailtimes.co.uk/profitero-amazon-changes-2-5m-prices-every-day-quest-competitive/

[3] The Mymuesli shop. https://www.mymuesli.com/ueber-uns/laden

What is the future like?

What is the Future like? Growing up as a kid that has always seem to be one of my greatest areas of concern. This site is about exploring three main universal areas and trying to make sense of it all. No matter who you are or what you do, where you work, how much money or friends you have, if you are successful or not, there are three realities surrounding everything we do, all we are, and amplifying the sense of being across all our networks.

We are all engaged in the physical world around us, the first reality we are welcomed in when we are born. Secondly, as our awarenesses grow as humans we realise we can think and engage with others in this physical world. Our thoughts start then reminding us that we do not only have a conscience but we also have feelings and emotions to deal with, though we haven’t got a clue how to handle them, we have decisions to make and barely any time given to think about them. Thirdly, in the world we live in today, we are surrounded by a invisible yet prevailing cloud of information, data and digital technology forcing us to learn fast how to navigate through the challenges presented by this new environment or risk to be left behind.

As a human being, lover of life and nature, artist, health eating advocate, and in my spare time people and business development coach;  I set out to explore and research about the intersection of those three realities and how they are now and will continue to shape our lives in years and decades to come.

The future is the only destination we have, but we look to the past and learn from our history, our personal stories and narratives, we learn to make decisions in the present that eventually will affect where we will be tomorrow. I would like to invite you to join me in discovering together what all that means to us. How we can build better relationships, business practices and learning systems to empower people to be and to live their life given dreams. Help business to grow ethically and sustainably, and hopefully to become  better human beings.

“…Your future hasn’t been written yet. No one’s has. Your future is whatever you make it. So make it a good one.

– CHRISTOPHER LLOYD, AS DOC BROWN (Back to the Future)